Scenario One - Gap Analysis

Running head : GAP ANALYSIS : Global conference theoryGap compend : Global communication theory[Name]University of PhoenixGap Analysis : Global CommunicationsThe purpose of this study is to note value the current situation at the successful biotechnology baseb each(prenominal) club , Global Communications analyze the issues or opportunities , chores , ethical dilemmas , and institutionalize in together end-state goals . Global Communications has experienced more than 50 percent depreciation in its stock . The attach to has suggested that their both(prenominal)er is sum upd competition in local and globose markets as well as diversified cable companies . benchmark companies much(prenominal) as Continental Communications Inc , AT T , Verizon Communications , and other have managed to creatively overcome industry rui n while remaining lucrativeGlobal Communications goals and objectives are to success fully reflect in the evolving telecommunication industry improve earning per share (EAP , straight-laced customer demands , and make up profits and taxs . To that end , the older handership police squad developed a strategical forge to premiss rude(a) services to its small business and consumer customers and identified cost-cutting measures . The externalise get out increase revenues and profit through an aggressive globalization possibility , which outsource and downsize national echo centers and create centers in India and Ireland GC s strategies must evolve into a win-win situation for its stakeholders-stockholders , the instrument decorate of directors , management employees , Technologies Workers Union (TWU , small businesses and consumer customersSituation AnalysisIssue and Opportunity IdentificationGlobal Communications wants to increase revenues , and profits , through more aggressive globalization . centerin! g s strategic programme addresses the desires of the Board of Directors to more effectively count in local markets and expand into the global however , the mean has limited solutions and major implications . The exclusion of TWU from negotiations coupled with ineffective communications has resulted in a reduction force (RIF ) that can antedate to greater organizational conflicts .

With the board s approval , the senior team plans too cut cost by outsourcing downsizing the interior(prenominal) call centers , and relocating employees (to India and Ireland ) at a lower salaryEffective communication mingled with management , employees , and union is necessary to resolve the internal dif ferences . A business manner of this magnitude warrants a more personalised approach such as face-to-face communication , style of than email . Kreitner and Kinicki (2004 ) note that Face-to-face is the richest from of communication . It provides spry feedback and allows for call attention of multiple manner of speaking cues such as corpse language and tone of voice (p .20 ) The opportunity exists to address immediate concerns and issues that venture the organization s financial stability and structureIt is questionable , whether the strategic plan , in current form outline all GC s future problems and solutions fortunately , there is an opportunity for management to reevaluating the conclusiveness-making make for whereby , seek out other alternatives to increasing both revenue and profits without outsourcing or downsizing their domestic call centers Although , the senior team has developed a plan , they should value the implications of their finality . Bateman and Sne ll (2004 ) state decision makers should (1 ) identif! y and diagnose the problem (2 cede alternative solutions (3 ) evaluate alternatives (4 ) make the choice (5 ) put on the decision , and (6 ) evaluate the decision...If you want to get a full essay, crop it on our website: OrderEssay.net

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