Harvard case studies - Operations management

McDonalds case Part BI.IntroductionMcDonalds is a very famous firm-food eat house with to a greater extent than 31,000 worldwide branches. Its main dishes are burger and fries. McDonalds has especial(a) prime(prenominal) of food but in turn it serves its patrons fast. However, the restaurant is astir(predicate) 41 old age olds now and consequently it becomes penetrated and mature, it has much competitions and tough challenges. In Operation management term, McDonalds has highly low-level operating system, its kitchen and its management, to serve high volume clients. As years goes by, the demands change. People become more mobile and have dynamically changed their schedules to eat from at dawn to midnight and also become more selective. They don?t motivation static menus anymore. They want broader quality of sandwiches or burgers at their lunch or dinner time, and, the most(prenominal) decisive thing, they still expect fast service as beforehand or even faster. To h andle this challenge, McDonalds has upgraded its kitchen system into Just-In-Time kitchen corpse named Made-For-You. The Goals of this smart system are:Improved food quality, including health business sector and food safety requirementsMore flexible and compatible with new menusBuilt go and faster guest serviceUsed human resources ,e.g. crews/employees, more useful and productiveII.Made-For-You strategy versus Old Process SystemII.a.

Technology and Process DifferencesThe ProcessIn the old way, McDonald?s was used to applying Make-to-Stock for preparing its food to customers (Look at Exhibit 1)In this process, finished products were solid in the metal warming bin (storage) until a customer order the product(s). How many prod! ucts are going to be unbroken is its manager?s prediction/forecast. In early years, demands were non so complicated, just around Big Mac and/or fry fries. Since early 2000, McDonald?s uses Make-to-Order system to meet with ever-changing demands which penury more variety, yet still want fast upper berth of service (Look at Exhibit 2)In this new process, well-nigh materials... If you want to get a full essay, order it on our website: OrderEssay.net

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